For orders placed November 6 to December 31, 2026. For these orders, this replaces the return details on our product pages. Exchanges Wrong size? Swap it for another size of the same shoe while that size is in stock. With Redo coverage, return shipping is free and shipping your new pair (if standard) is free. Without it, you pay the restock price + we will cover standard shipping to you. Returns You can start a return within 30 days of delivery. Pairs must be unworn, with tags attached, in the original box. Holiday returns are refunded as FCTRY LAb store credit for the amount you paid. Store credit must be used by January 31, 2027, or within 30 days of being issued, whichever is later. Restocking fees Restocking fees shown on a product page (Duck Boot: $50) are waived on returns covered by Redo. Without Redo coverage, the fee is taken off your store credit. Packs and multi-pair offers If you return part of a pack or a multi-pair offer, the pairs you keep no longer qualify for the pack or offer price. We recalculate the price of the pairs you keep and refund the difference, either to your card or as store credit with a 10% bonus. If you return the whole pack or order, you get store credit for the full amount you paid. Final sale Knight RNR, MOCC and Knight Slide are final sale. They can't be returned or exchanged unless they arrive faulty. If something goes wrong If your pair arrives faulty or we send the wrong item, contact us within 30 days of delivery with photos. We'll send a replacement, or a full refund if we can't. If we can't complete your exchange because the size sold out, you choose: a refund to your card, or store credit with a 10% bonus. TikTok Shop orders Orders placed on TikTok Shop follow TikTok Shop's return policy. Questions? Email cx@fctry.la and we'll reply within 24 hours.